Last Updated March 26, 2019
Privacy Statement Overview and Summary
Medical Management International, Inc., doing business as Banfield Pet Hospital® (hereafter referred to as "we", "us", "our" or "Banfield") respects your privacy and is committed to protecting it through our compliance with this privacy statement.
To view our full Privacy Statement, click here
What does this Privacy Statement apply to?
This Privacy Statement applies to information, including personal information, collected from or about you by us.
for more information.
What information do we collect?
We may collect, among others, the following types of information from you:
- Your name and contact information
- Information about the transactions you make with us
- Demographic information about you
- Information you post or submit to us
- Information about your computer or device, your Internet browser, and browsing activities
- Information about your visit to our website or your use of our mobile applications, including traffic data, geo-location data, and your IP address
for more information.
How do we use your information?
We may use your information for a variety of purposes including: to provide products or services that you request; to administer promotions (sweepstakes, contests and offers); to communicate with you; to deliver advertising; to improve our websites, products and services; and for our other legitimate business purposes, including legal compliance.
for more information.
How do we share and disclose your information?
We may share your information in the following ways:
- With our subsidiaries, affiliates, and business partners
- With our service providers
- To fulfill the purpose for which you provide it
- At your direction or request or with your consent
- To third parties for their marketing purposes
- For our other legitimate business purposes, including legal compliance
for more information.
What choices do you have?
We provide you with choices about receiving promotional offers from us, receiving cookies, receiving interest-based advertisements, and, if applicable, sharing of your personal information with third parties for their own marketing purposes.
for more information.
How do we safeguard your information?
We have implemented administrative, physical and technical safeguards designed to protect your information.
for more information.
How can you contact us?
Last Updated March 26, 2019
What does this privacy statement apply to?
Medical Management International, Inc., doing business as Banfield Pet Hospital® (hereafter referred to as "we", "us", "our" or "Banfield") respects your privacy and is committed to protecting it through our compliance with this privacy statement ("Privacy Statement").
This Privacy Statement describes the types of information we may collect from you or about you or that you may provide when you visit the website www.banfield.com, or any website, mobile application, or other service that displays a link to this Privacy Statement (hereinafter referred to as a "Site" or the "Sites"). This Privacy Statement does not apply to Banfield websites, mobile applications, and other services and products that do not display or include a link to this Privacy Statement or that have their own privacy statement. This Privacy Statement applies to your "personal information," which is any information or combination of information that could reasonably be used to identify you, and any other information collected from or about you.
Please read this Privacy Statement carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Sites. By accessing or using this Site, you agree to this Privacy Statement. This Privacy Statement may change from time to time. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the Privacy Statement periodically for updates.
We hope that you enjoy our Sites and will come back often to visit!
We may collect various information that you provide to us that can identify you, including:
- Personal contact details such as your name, addresses, telephone numbers, or e-mail addresses, when you provide them to us during online registration. Some of our Sites also allow you to establish a user name and password to set up an account.
- Transaction-related information regarding purchases, requests, or other transactions you make on our Sites, including payment method (valid credit card number, type, expiration date or other financial information) and shipping details.
- Employment-related information including your indicated job preferences, work history, and information provided on applications submitted to us online.
- Demographic information such as age, gender, hobby or activity information, tastes and preferences, and similar information.
- Comments, photos, or other information that you post on public areas of each Site, through blogs, message boards, or social networking opportunities (for further information please see the What about blogs, message boards and social networking opportunities or other interactive forums? section below).
As a Banfield client, when you sign-in to your My Banfield online client account using your Banfield Client ID, your sign-in information is shared with your Banfield Hospital(s) in order to authenticate your identity and provide you with the My Banfield online client account features, such as access to your pet's vaccination records. In addition, we may collect information from other sources, including contact lists and demographic information from third parties and other commercial sources. This data may be combined with other information that we collect.
We may also collect certain types of information automatically:
- Information that your computer or mobile device may provide to us in connection with your use of our Sites such as your browser type, type of computer or mobile device, browser language, IP address, unique device identifier, advertising identifier, location (including geolocation and GPS location), pages viewed and activities conducted at our Sites, interaction with any advertisements that may be included on our Sites, and requested and referring URLs. We may also receive and store your location whenever our mobile applications are running, including when running in the background, if you enable our mobile apps to access such information in the course of using the Sites. You may be able to limit or disallow our use of certain location data through your device or browser settings, for example by adjusting the "Location Services" settings for our mobile applications in iOS or Android privacy settings.
- Third-party service providers and advertising partners may also collect information automatically. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements.
- Find out more about our automatic collection practices in the section below called How do we use tracking technologies like "cookies", web beacons, and other technologies?
We may use your information, including your personal information, for a variety of purposes including:
- To fulfill your requests for, and enable your use of, our features, products, and services, including management of features such as a My Banfield online client account.
- To enter you in contests, to notify you of results, and to register you for certain features, products, and services.
- To communicate with you, to respond to your questions or comments, to provide you with updates and news, and, if applicable, to alert you when job vacancies that fit your profile arise (in the event that you submit your resume).
- To provide you with personalized content and information.
- To send you brochures, coupons, samples, offers, and other information on our products or our family of companies. We ask visitors providing e-mail addresses to indicate if they would like further information or updates from us or our website and only those who request it will receive these types of communications from us. We may also ask if you would like to receive information about other products available from members of our family of companies. Note that, regardless of your choices or stated preferences, you may still receive communications from us that facilitate, complete or confirm a commercial transaction that you have already agreed to enter with us ("transactional communications"), such as communications about your pet's health and appointment reminders, the completion of your registration, correction of user data, password reset requests, confirmation of transactions, shipping notices, and other similar communications essential to your transactions with us.
- To enforce our terms and conditions.
- To manage our business.
- We may use financial information or payment method to process payment for any purchases, subscriptions or sales made on our Sites, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.
You may have the ability to "opt-out" of certain of our uses of your information, and in some instances, you may need to "opt in" before we contact you in certain ways. For more information, see Choices About How We Use and Disclose Your Information.
We may share or disclose your information:
- With our subsidiaries, affiliates, and business partners.
- With vendors or agents. For example, we may share your information with companies we have hired to provide services for us or on our behalf. When we share information with these other companies to provide services for us, they are not allowed to use any information that can personally identify you for any other purpose and must keep such information confidential unless you otherwise consent.
- Where your information may be transferred along with other business assets. For example: to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Banfield's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Banfield about our Site users is among the assets transferred.
- To fulfill the purpose for which you provide it.
- To third parties for their marketing purposes.
- For any other purpose disclosed by us when you provide the information.
- At your direction or request or with your consent.
We may also share or disclose personal information, including the content of your communications:
- To comply with the law or respond to legal process or lawful requests, including from law enforcement and government agencies.
- To conduct investigations of consumer complaints or possible illegal activity, to protect the integrity of Banfield’s websites, to fulfill your requests, or to cooperate in any legal investigation.
- To protect the rights or property of Banfield, Banfield's affiliates, agents, or our customers, including enforcing the terms governing your use of our websites and services (for example, for billing and collections purposes).
- To act on a good faith belief that access or disclosure is necessary to protect the safety of Banfield’s associates, customers, or the public (for example, exchanging information with other companies and organizations for the purpose of fraud protection and credit risk reduction).
We may share anonymized or non-personally identifying information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our Sites and on websites of third parties. We may combine anonymized or non-personally identifying information we collect with additional anonymized or non-personally identifying information collected from other sources. We also may share aggregated and anonymized information with third parties, including advisors, advertisers, and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.
What about children's privacy?
We at Banfield believe it is essential that parents are involved in their children's online experiences. Our Sites are primarily designed and intended for adults. In accordance with the Children's Online Privacy Protection Act ("COPPA"), Banfield does not knowingly collect or store personal information about children under age 13. We may ask visitors to enter a birth date to restrict those who are underage from accessing certain Sites, areas, or features. If you become aware that a child under 13 has registered for a My Banfield online client account, our email newsletters, or otherwise provided us with their personal information, please report the use to: Privacy@banfield.com. If we become aware of a user under the age of 13 providing information on our Site without parental permission, we will terminate that account and purge our databases of all personal information provided by that user to the extent feasible.
As you navigate through and interact with each Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
- Details of your visits to each Site, including traffic data, location data, logs and other communication data, and the resources that you access and use on the Site.
- Information about your computer and internet connection, including your IP address, operating system, and browser type.
We (through our service providers) or other third parties use technologies like cookies and web beacons to automatically collect information to support certain functions at our Site, to understand our visitors, and to offer ads or promotions on our websites or at non-affiliated third-party websites, sometimes also using information collected through technology at one of our affiliates' websites and sometimes through third-party networks. Service providers or publishers may display ads for our products or services at unaffiliated third-party websites based on your online activities. We support self-regulatory programs for this practice, called interest-based advertising or online behavioral advertising. To learn more about interest-based advertising and our practices, see our Banfield Interest-Based Advertising Policy
. Please note that the third party websites, at which you might see our ads have their own privacy statements and use technologies which we do not control. We encourage you to read those policies carefully.
The information we collect automatically typically does not include personal information (as defined above), but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. The automatic collection of data helps us to improve each Site and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Site according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Site.
What are cookies and how do we use them?
Visitors to our Sites use different web browsers and different computers. To make your visits as easy as possible with the technology you use, we automatically keep track of information like the type of browser (e.g., Internet Explorer, Safari, or Firefox) and operating system (e.g., Windows, Mac-OS X) you use, your IP address, domain name of your Internet service provider, websites visited before and after this Site, pages viewed and activities at our Sites, and advertisements seen or clicked on. We also track the total number of visitors to our Sites in an aggregate form to allow us to update and improve them. Personal information is not extracted in this process. This information tells us if more visitors prefer certain features or areas to others, which helps us keep our Sites fresh and interesting to the majority of our visitors.
Please note that we may allow third parties to advertise on our Sites or automatically collect information from our Sites for purposes of advertising. These third parties may place cookies on your computer for these purposes. Banfield does not control the cookies of third parties. To opt-out of these third party cookies please click here.
What are web beacons and how do we use them?
Some of the pages of our Sites and our e-mails may contain electronic images called “web beacons” (sometimes known as one pixel GIFs, clear GIFs or pixel tags). Web beacons allow us to count visitors who have viewed our webpages, helping to indicate the popularity of the page content. In e-mail messages, promotional materials and newsletters, web beacons allow us to count how many subscribers have read them, and verifying the address provided, system, and server integrity. Web beacons allow us to develop statistical information about the activities and features that most interest our consumers for the purpose of providing more personalized content.
In particular, for purposes of analysis, optimization, and economic operation of our Sites, we may use the Facebook Pixel of the social network Facebook on our Sites.
Facebook is certified under the Privacy Shield Agreement and thereby offers a guarantee to comply with European data protection law.
The Facebook pixel is directly integrated into our Sites by Facebook and can store a so-called cookie, i.e. a small file, on your device. If you then log in to Facebook or visit Facebook when you are logged in, your visit to our Sites will be noted in your profile. The data collected about you is anonymous for us, i.e. it does not allow us to draw conclusions about the identity of the users. However, the data is stored and processed by Facebook so that it can be linked to the respective user profile and used by Facebook for its own market research and advertising purposes. If we transfer data to Facebook through operation of the Facebook Pixel, it is encrypted locally in the browser and only then sent to Facebook via a secure https connection. This is done with the sole purpose of matching the data encrypted by Facebook.
Accordingly, we use the Facebook pixel to display Facebook ads on our Sites only to Facebook users who have shown an interest in our Sites or who have specific characteristics (e. g. interests in certain topics or products determined by the websites visited) that we submit to Facebook (so-called "Custom Audiences"). With the help of the Facebook pixel, we also want to make sure that our Facebook ads are in line with the potential interest of users and do not have a nuisance effect. Using the Facebook pixel, we can also track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users have been redirected to our Sites after clicking on a Facebook ad (so-called "conversion tracking").
Facebook's processing of the data is governed by Facebooks Data Usage Policy. Accordingly, general instructions on how to display Facebook ads can be found in the Facebook Data Usage Policy located here. For specific information and details about the Facebook pixel and how it works, please visit the Facebook Help Center.
You may object to the collection by the Facebook pixel and use of your data to display Facebook ads. To set what kind of ads you see on Facebook, you can go to the page set up by Facebook and follow the instructions on how to set up use-based advertising.
- How can you opt-out of receiving interest-based ads? In providing interest-based ads, we follow the Self-Regulatory Principles for Online Behavioral Advertising of the Digital Advertising Alliance ("DAA"). More information about these principles can be found here. For more information about interest-based advertising on our Sites and to opt-out, please see our Banfield Interest-Based Advertising Policy. You can also generally opt-out of receiving interest-based ads from third party advertisers who are members of the Network Advertising Initiative ("NAI") or who follow the DAA Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website and DAA website.
- What if you don't want Promotional Offers from us? Whether or not you have previously opted in, if you no longer wish to have your personal contact information used by us to promote our own or third parties' products or services, send us an e-mail stating your request to BanfieldWebSupport@banfield.com or write to Attn: Banfield Promotional Opt-Out, PO Box 87586, Vancouver, WA 98687
If you have a My Banfield account, you may also log-in to your account and adjust your "Contact Preferences." If we have sent you a promotional e-mail, you may also follow the unsubscribe process at the bottom of the e-mail to opt-out of receiving additional promotional e-mails from us. In some instances, we may request your consent in advance of sending you promotional emails, and by declining to provide consent, you will not receive certain emails from us. Note that any opt-out request you make or your decision not to provide consent to receive certain emails will not apply to transactional communications (as defined above) from us that you may receive.
- What if you do not wish us to share your personal information with other third parties? If we engage in the practice of sharing your personal information with third parties (not including our affiliates or subsidiaries) for their own marketing purposes, before we do so, we will first ask you to agree to such sharing (either through an opt-in or opt-out method). If you do not agree, we will not engage in this type of sharing of your personal information. If you agree, but later decide you do not want us to continue to share your personal information this way, contact us at Privacy@banfield.com with your request.
What else do you need to know?
Where is your information stored and processed?
Personal information collected on our Sites and services may be stored and processed in the United States or any other country where Banfield or its affiliates, subsidiaries or service providers maintain facilities.
The servers and databases in which information may be stored may be located outside the country from which you accessed this Site and in a country that does not have the same privacy laws as your country of residence. The personal information you provide us may be transmitted abroad, but we will collect, process and use personal information only in accordance with this Privacy Statement. Employment-related queries may also be transferred to Banfield, or its affiliate family of companies. By visiting this Site and submitting information, you consent to such collection, processing, transfer and/or storage of your personal information.
We may offer blogs, message or bulletin boards, social networking opportunities, or interactive areas where visitors may post comments or information for our visitors' enjoyment. If there are blogs, bulletin or message boards, social networking opportunities, or other interactive areas where personal information may be posted at this Site, be sure to review any posted rules before entering, as you will be bound by them as well as our Site's Terms & Conditions generally. Rules for participation in interactive features may establish age and other restrictions on participation. Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address or share it with another user, you may receive unsolicited messages. Banfield is not responsible for anything you voluntarily post online. We cannot control who reads your postings or what other users may do with the information you post or otherwise share with other users, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you may not be able to edit or delete such information. Users should exercise caution when disclosing personal information online.
We have implemented administrative, physical, and technical safeguards designed to protect your information. If online shopping is permitted at the Site, we use encryption technology to communicate with your browser software when you order from us online and provide us with payment card or related information. Otherwise, the transmission of information to and from us is not encrypted or secure.
We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who are hired to develop and maintain this Site and to fulfill your orders and requests, agree to protect all personal information they must access in order to serve our Site and our visitors, and honor your preferences about contacts you receive.
No security measures can be 100% secure, however, and so we recommend that you take additional measures to protect yourself and your information, including by installing up to date anti-virus software, closing browsers after use, keeping your log-in credentials and passwords confidential, and making sure that you regularly update software and apps you have downloaded to ensure you have enabled the latest security features on your devices.
Visiting our Sites from outside the United States
Changes to this Privacy Statement.
We may update this Privacy Statement from time to time, so please visit this page periodically and review this statement for changes. We will notify you of material changes to this Privacy Statement by posting a notice on our home page for a reasonable period of time and changing the "Updated" date above. Your continued use of our Sites following the posting of changes will mean that you accept the changed terms.
What should you do if you have questions, wish to access, update or delete information, or wish to opt-out of receiving future communications?
If you would like us to access, update, change, or delete information we have about you in our marketing database (subject to any applicable legal exceptions), would like to opt-out of receiving further communications from us, or have questions about our Privacy Statement, please click here
How can you contact us?
Banfield Privacy Team
PO Box 87586
Vancouver, WA 98687